Shipping policy

Order processing
All Doxa Kairos products are made to order. Orders typically begin production after purchase and are processed in the order they are received.

Production time
Production times may vary depending on product type, demand, and season. Please allow additional time during launches, holidays, or high-volume periods.

Shipping time
Once your order has shipped, delivery time depends on the shipping method selected and the carrier. Shipping estimates are not guaranteed and may be affected by factors outside our control.

Tracking
If tracking is available for your order, it will be sent to the email address provided at checkout once the order ships.

Incorrect addresses
Please make sure your shipping information is accurate before placing your order. Doxa Kairos Co. is not responsible for delays, losses, or additional charges caused by incorrect or incomplete shipping addresses submitted at checkout.

Lost or delayed packages
If your package appears delayed or lost in transit, please contact the carrier first using your tracking information. If you still need help, reach out to us at info@doxakairos.com and we will do our best to assist.

Damaged or incorrect orders
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos of the issue.

Contact
For shipping-related questions, contact info@doxakairos.com